The first step is to make sure that you have actually sent the funds. Perhaps for this you need to make a confirmation by mail or some other action provided by your wallet. If the withdrawal is successful and the transaction is online, you need to make sure that it has a sufficient number of confirmations from the network. In most destinations, we will process your application after the 1st confirmation. The rest of the cases are described in the warnings before creating a ticket. If your transaction has a sufficient number of confirmations, but still has not changed the status, please contact us in any way convenient for you.